The PHMC Health Network adheres to the AIDET framework for communication with patients. AIDET aims to increase patient compliance, reduce anxiety and improve health outcomes. Our providers use this framework to deliver high-quality care with the goal of enhancing patients’ experience and increasing their trust.
Every interaction between our staff and patients includes the steps below.
A - Acknowledge
I - Introduce
D - Duration
E - Explanation
T - Thank You
Promise: The provider's personal commitment to the patient's care.
Learn more about your rights as a PHMC Health Network patient.
